I read an article by Bauback Yeganeh and Darren Good a while ago that has been sitting on my desk reminding me to blog about it.
They wrote that micro-actions are little slices of behavior that we intentionally use for gaining greater impact with others.
- Adjusting posture to engage more effectively
- Maintaining eye contact
- Asking questions
- Using silence before responding
- Adjusting hand movements
- Greeting others in the hallway and public
- Varying your tone, volume and speed of voice
- Thanking others
- Using appreciative statements
- The two-handed handshake or shoulder touch
- Observing yourself in thinner slices of time during interactions with others
- Identifying scenarios for new micro-actions intended to produce more impactful results
- Practice and update your micro-actions in front of a mirror
- Identify a couple of new ones to experiment with daily
- “Do” the action(s) in real time and observe the results
You have the opportunity to do 12 micro-actions in a minute, so your day is loaded with time and possibilities for improving your impact through the use of micro-actions.
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