Micro-actions That Have Micro-impact

I read an article by Bauback Yeganeh and Darren Good a while ago that has been sitting on my desk reminding me to blog about it.

They wrote that micro-actions are little slices of behavior that we intentionally use for gaining greater impact with others.

12 Examples:

  • Adjusting posture to engage more effectively
  • Maintaining eye contact
  • Smiling
  • Asking questions
  • Using silence before responding
  • Adjusting hand movements
  • Paraphrasing
  • Greeting others in the hallway and public
  • Varying your tone, volume and speed of voice
  • Thanking others
  • Using appreciative statements
  • The two-handed handshake or shoulder touch

They suggest:

  1. Observing yourself in thinner slices of time during interactions with others
  2. Identifying scenarios for new micro-actions intended to produce more impactful results
  3. Practice and update your micro-actions in front of a mirror
  4. Identify a couple of new ones to experiment with daily
  5. “Do” the action(s) in real time and observe the results

You have the opportunity to do 12 micro-actions in a minute, so your day is loaded with time and possibilities for improving your impact through the use of micro-actions.

Call or email with questions: chad@cookconsulting.biz 330-329-3137

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